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Troubleshooting

The Widget Does Not Load​

Check the URL first:

https://pointr.org/en/widget/booking/your-business-slug

Make sure:

  • The locale is supported.
  • The widget type is valid.
  • The business slug exists.
  • The host page allows iframes from https://pointr.org.

The Widget Is Clipped​

Increase the iframe height. Also check the parent container for:

  • overflow:hidden
  • fixed heights
  • hidden tab panels
  • sliders that lazy-render content

The Widget Has Horizontal Scroll​

Make sure the iframe uses width="100%" and the parent container is not narrower than the intended layout. Avoid fixed pixel widths on small screens.

The Language Is Wrong​

The locale is part of the URL.

/en/widget/booking/...
/de/widget/booking/...
/ro/widget/booking/...

Use the locale that matches the page or visitor.

The Booking Flow Requires Sign-In​

The current Booking Widget MVP uses the Pointr booking flow. If the customer is not authenticated, Pointr may ask them to sign in before final submission.

WordPress Removes The Iframe​

Use a Custom HTML block while signed in as an administrator. Some security plugins remove iframe tags for editors or authors.

Shopify Or Webflow Shows Extra Space​

Reduce the iframe height for compact widgets, or wrap the iframe in a container with a clear max-width.